Phone Company from Hell

I usually don’t like to complain about 3 (the phone company, not the number). But I think they have taken annoying to another level.

Every day at least 3-4 times a day I get these stupid Big Brother Alerts. I signed up to the BB pack the year before last and I’m still getting these stupid SMS alerts. I really don’t care that Person A and Person B are talking about energy levels. Seriously…who would?

While I’m sick at home I decided to give 3 a call and ask them nicely to stop these alerts. If you’re not aware, 3 outsource their call centre to India. So you end up with someone saying their name is “Paul” or “Sue” when you know it’s not.

I asked this “Paul” to stop the alerts, I never requested them, I don’t want them, they annoy me. “Paul” checks a few things on his system (which I’m certain is all written in Hindi) and tells me that he will need to check with someone else regarding this. Fine, I tell “Paul”, confer away. He comes back to me after I’ve been on hold for oh 5 minutes and tells me “There is nothing we can do about stopping these alerts”. What is that kind of garbage?

At this point I’m starting to lose it slowly. Well if I don’t want them, why am I getting them? “Paul” doesn’t know the answer to this. So the slowly losing it has turned into lost it. Now everytime I call 3 it’s because I have a problem and everytime the calls end the same. Me losing it at the stupid “Paul” or “Sue” at the other end. No they can’t tell me why the direct debit hasn’t changed when it should have. No they can’t tell me why I was charged for something that I didn’t use (this one went on for about 6 months. Every month there it was…a $15 charge for On3 Content I didn’t apply for). They can’t tell me anything!

3 in general isn’t a bad phone company. Hell I love my call cap! And the free minutes..doesn’t get any better than 3! But the call centre lack of knowledge is starting to make me insane. At times I feel as though it’s their way to poke a stick in me saying “We took jobs from Australia! hahaha”. (But that’s another issue) I just want these morons to actually read what is on the screen or learn how to get answers to the questions people are asking.

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